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User Experience Archives | Samantha Soper https://samanthasoper.com/project-type/ux/ UX Strategy, Development, and Creative Consulting Wed, 19 Dec 2018 18:41:25 +0000 en-US hourly 1 https://i0.wp.com/samanthasoper.com/wp-content/uploads/2017/08/cropped-favicon.png?fit=32%2C32&ssl=1 User Experience Archives | Samantha Soper https://samanthasoper.com/project-type/ux/ 32 32 123753355 HostGator Blog Theme on WordPress https://samanthasoper.com/portfolio/hostgator-blog-theme/ https://samanthasoper.com/portfolio/hostgator-blog-theme/#respond Fri, 07 Sep 2018 23:05:24 +0000 https://samanthasoper.com/?post_type=jetpack-portfolio&p=1016 After the successful implementation of the Bluehost blog theme, I was referred to their sister company for the HostGator blog theme redesign. While the Bluehost project was more development-focused, HostGator’s team wanted full UX design, theme development, and implementation. HostGator Blog Theme First of all, I single-handedly took this project through UX design and development

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After the successful implementation of the Bluehost blog theme, I was referred to their sister company for the HostGator blog theme redesign. While the Bluehost project was more development-focused, HostGator’s team wanted full UX design, theme development, and implementation.

HostGator Blog Theme

First of all, I single-handedly took this project through UX design and development to final implementation in under six months. Significant improvements to SEO, schema markup, and customizability were the HostGator team’s most important objectives. Therefore, those requests were kept in mind throughout the design and development process.

Current Live Site

UX Planning

As a result of my blog questionnaire, I learned that their content manager was inspired by FitBit and Hubspot’s blogs. Additionally, they wanted a more modern look using colorful flat graphics, matching their new brand direction. They also liked board-style content blocks and subtle hover effects.

Sketch Concepts

Home Page Wireframe Sketch Options Single Post Wireframe Sketch Options Archive Page Wireframe Sketch Options

Wireframe Mockups

HostGator Blog Home PageFinal Wireframe HostGator Blog Single Post Final Wireframe HostGator Blog Archive Final Wireframe

Tools Used:

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Pro Pages Plugin on WordPress https://samanthasoper.com/portfolio/pro-pages-plugin-wordpress/ https://samanthasoper.com/portfolio/pro-pages-plugin-wordpress/#respond Thu, 06 Apr 2017 15:00:39 +0000 https://samanthasoper.com/?post_type=jetpack-portfolio&p=601 The Pro Pages plugin generates a WordPress (WP) custom post type for information about various PGA Pros. Each Pro Page contains equipment, apparel for major tournaments, and a Twitter feed. This project was an effort to migrate my successful What’s in the Bag? (WITB) PHP application built for Golfsmith over to Golf Town. Due to

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The Pro Pages plugin generates a WordPress (WP) custom post type for information about various PGA Pros. Each Pro Page contains equipment, apparel for major tournaments, and a Twitter feed.

This project was an effort to migrate my successful What’s in the Bag? (WITB) PHP application built for Golfsmith over to Golf Town. Due to inconsistencies between the two server environments, I rebuilt the application as a WordPress plugin on the Golf Town blog. Additionally, I worked closely with GT’s IT to initiate a hosting relationship with WPEngine.

Pro Pages Plugin WP

Current Live Pages Samples

UX Planning

Data Model

On the WP admin side, equipment and apparel items are added as repeatable field groups. When a Golf Town (GT) product URL is placed into a product URL field, a combination of AJAX and CURL pull the product title and image from the GT e-commerce site. This OOP plugin is i18n compatible, with French-Canadian l10n files.

Data Model with UX Wireframes
Data Model with UX Wireframes

2017 Masters Tournament Scripting Sections

These elements were live on the Golf Town blog during the 2017 Masters tournament. While these sections only remain active on the page for a couple of weeks after the tournament, I captured screenshots to preserve my work.

Tools Used:

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Golf Town Blog on WordPress https://samanthasoper.com/portfolio/golf-town-blog-wordpress/ https://samanthasoper.com/portfolio/golf-town-blog-wordpress/#respond Fri, 31 Mar 2017 16:00:55 +0000 https://samanthasoper.com/?post_type=jetpack-portfolio&p=600 The Golf Town blog came into play as a way to move several successful digital programs over from Golfsmith. Unfortunately, the What’s in the Bag (WITB) PHP applications that I built for Golfsmith didn’t work on Golf Town’s server environment. Due to this, I made the suggestion that the WITB Pro Pages content be incorporated

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The Golf Town blog came into play as a way to move several successful digital programs over from Golfsmith. Unfortunately, the What’s in the Bag (WITB) PHP applications that I built for Golfsmith didn’t work on Golf Town’s server environment. Due to this, I made the suggestion that the WITB Pro Pages content be incorporated into the blog.

There was a rush to get the WITB Pro Pages plugin live before the 2017 Masters. Starting with the old Golfsmith blog on my own development environment, I had a contractor begin working on modifying the template to match Golf Town’s branding. I focused on getting the WITB plugin built out and set up full localization on the Golf Town template, once styling was completed. I coordinated with Golf Town’s IT staff to set up WPEngine hosting for the blog and then handled a portion of the MySQL migration to the new hosting location.

Golf Town Blog

Current Live Site

Result

Major Canadian golf news sites have already started to partner with the Golf Town blog. By August, ScoreGOLF teamed up with Golf Town to announce their yearly Top 59 Canadian Golf Course Countdown. In addition, the blog nets over 28,000 views on peak traffic days.

Credits:

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Golfsmith Home Page Enhancements https://samanthasoper.com/portfolio/golfsmith-home-page/ Mon, 04 Jul 2016 23:32:25 +0000 https://samanthasoper.com/?post_type=jetpack-portfolio&p=98 The Golfsmith home page (HP) enhancements were an ongoing, constantly evolving project. Luckily, I had the opportunity to lead a huge overhaul of the strategy and design of the HP in 2016. Offer sections were cut. Content marketing sections and featured categories were brought in. And engagement and conversion increased because of it. Learn more

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The Golfsmith home page (HP) enhancements were an ongoing, constantly evolving project. Luckily, I had the opportunity to lead a huge overhaul of the strategy and design of the HP in 2016. Offer sections were cut. Content marketing sections and featured categories were brought in. And engagement and conversion increased because of it. Learn more about my process below.

Golfsmith Home Page

Progression

Since the start of my employment with Golfsmith, the HP changed drastically. Consequently, I assisted the UX Manager in the UI CSS development for updates made in 2015 and led the header redesign in late 2015. As stated above, I had the opportunity to lead the 2016 redesign project. The screenshots below are a brief overview of the progression of the HP.

NOTE ON LIVE EXAMPLES: As of 11/4/16, Golfsmith is no longer conducting business and all associated websites are offline.

UX Planning for 2016 Redesign

Competitive Analysis

I started out by monitoring the HP content strategy of top retailers. Therefore, I focused on Golf Galaxy, DSG, Academy, REI, and SportChek as competitors in the sports and outdoors category. Due to breadth of brand offerings and clean design, I also focused on Gap, Home Depot, Sephora, Target, and Williams-Sonoma.

At Golfsmith, we updated the HP daily with several savings stories. After monitoring competitors for a couple of weeks, I noticed some strong differences in their HP strategy and scheduling.

Wireframes and Prototypes

Another thing I noticed during my competitive analysis were common threads throughout each HP. More oft than not, the HPs included the following:

  • Featured category call-outs
  • Link to a new arrivals category
  • Eye-catching call-out to the sale/clearance/deals page
  • Content marketing features
  • An incentive to join the loyalty program
  • High-rated, recommended products
Home page content analysis
Home page content analysis

Opposite to this strategy, Golfsmith was loading the HP with product offers and savings stories. Hence, my suggestion was to move towards the category- and content-based home pages trending in retail at the time.

After a few wireframe iterations, we reached a balance that the marketing, e-commerce, and merchandising teams could agree on. It seems like the roll-out of Amazon’s category-based HP might have strongly influenced the final decision.

Initial wireframe Early prototype

A/B Testing

Finally, once the home page was developed, A/B testing of the new HP against the old was performed through Optimizely. The test reached statistical significance within a couple of days.

Conclusion

As a result of A/B testing, the newest version of the homepage produces significantly higher customer engagement and increased revenue. In conclusion, overall revenue has seen a steady increase since launch.

Credits:

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What’s in the Bag? Pro Golfer Pages https://samanthasoper.com/portfolio/whats-in-the-bag/ Sat, 02 Jul 2016 22:43:32 +0000 http://104.238.110.235/~samjeansoper/samjeansoper/?post_type=jetpack-portfolio&p=43 What’s in the Bag? (WITB) pro pages were birthed from discussions between the e-commerce and content marketing teams. They wanted to bring major tournament outfits (scripting), Twitter feeds, and the equipment in the bags of selected pro golfers to the websites. While they had featured simple tournament scripting landing pages in previous years, they needed

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What’s in the Bag? (WITB) pro pages were birthed from discussions between the e-commerce and content marketing teams. They wanted to bring major tournament outfits (scripting), Twitter feeds, and the equipment in the bags of selected pro golfers to the websites.

While they had featured simple tournament scripting landing pages in previous years, they needed my user experience and UI development expertise to pull off their idea. In total, the WITB pages represent the bags of 20 PGA and LPGA pros. Furthermore, the Twitter wall features live tweets from over 100 different pro golfers.

During major tournaments, the WITB pages are enhanced with a tournament scripting “What the Pros Wear” section, through coordination with select vendors. Additionally, this multi-layer PHP web application also deployed internationally on Golfsmith (US) and Golf Town (CA) in English and French.

What’s in the Bag? Pro Landing Pages

Current Live Pages

NOTE ON LIVE EXAMPLES: As of 11/4/16, Golfsmith is no longer conducting business and all associated websites are offline. However, you can check out the Golf Town Pro Pages plugin, which I used this PHP application to build.

2016 Tournament Scripting Sections

These elements were live on the Golfsmith and Golf Town sites during the 2016 Masters, US Open, and PGA Championship. While these sections only remain active on the page for a couple of weeks after the tournament, I captured screenshots to preserve my work.

The Results

As a result, during major tournaments, the pages drove huge traffic spikes and increased revenue for both brands. Due to marketing efforts around this application, our email team participated in a Lunch & Learn with LiveClicker at the 2016 Experian Client Summit.

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Custom Clubmaking Widget on Golfsmith https://samanthasoper.com/portfolio/custom-clubmaking-widget/ Thu, 04 Feb 2016 22:40:13 +0000 https://samanthasoper.com/?post_type=jetpack-portfolio&p=96 Through collaboration with Golfsmith’s Information Services team, the Custom Clubmaking module moved from a standalone page to a seamless integration within the product pages. Initially, the form was built to feed into a table-based layout. As a result, I cleaned up the PHP code to output HTML in line with more modern standards and IS

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Through collaboration with Golfsmith’s Information Services team, the Custom Clubmaking module moved from a standalone page to a seamless integration within the product pages. Initially, the form was built to feed into a table-based layout. As a result, I cleaned up the PHP code to output HTML in line with more modern standards and IS implemented it without issue. After that, I moved onto redesigning and coding out the CSS, while they worked on the backend.

Custom Clubmaking Widget

After the first pass, I had succeeded in giving the module a more modern look and feel. You can see this first version in the UX Planning & Prototypes section below.

Due to the potential length of the widget, jQuery UI’s accordion widget was implemented to save space. I worked directly with a member of the IS team at their computer to implement the front-end jQuery calls. The final launched version is in the screenshot below.

Screenshots

NOTE ON LIVE EXAMPLES: As of 11/4/16, Golfsmith is no longer conducting business and all associated websites are offline.

Custom Clubmaking Widget

UX Planning & Prototypes

As stated above, the widget initially used a table-based layout. While organizing the information into a wireframe, I realized the tables would cause some issues. In addition, I read through the PHP code to plan for all the variable options.

Wireframe sketch for Custom Clubmaking Widget Custom Club module initial prototype

Conclusion

After launch, custom club orders more than doubled within the week, a trend which continued until close of business. Furthermore, custom clubs widget performance continually increased revenue since its launch. It seemed like the improved and easier-to-use custom clubs experience was a hit with customers.

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Golfmas Gift Center 2015 https://samanthasoper.com/portfolio/golfmas-gift-center-2015/ Fri, 25 Dec 2015 19:01:45 +0000 https://samanthasoper.com/?post_type=jetpack-portfolio&p=141 Each holiday season Golfsmith and Golf Town features their top gifting options on their Golfmas gift center landing page. Since I had taken over all UX duties by the end of 2015, the gift centers became my responsibility. Golfmas Gift Center Screenshots NOTE ON LIVE EXAMPLES: As of 11/4/16, Golfsmith is no longer conducting business

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Each holiday season Golfsmith and Golf Town features their top gifting options on their Golfmas gift center landing page. Since I had taken over all UX duties by the end of 2015, the gift centers became my responsibility.

Golfmas Gift Center Screenshots

NOTE ON LIVE EXAMPLES: As of 11/4/16, Golfsmith is no longer conducting business and all associated websites are offline.

 

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Golfsmith Blog on WordPress https://samanthasoper.com/portfolio/golfsmith-blog/ Mon, 14 Dec 2015 15:45:22 +0000 https://samanthasoper.com/?post_type=jetpack-portfolio&p=89 The Golfsmith blog was an effort to bring Golfsmith to the content marketing forefront and to direct social traffic towards the website. First of all, I researched and created wireframes of the best option for the blog layout and content organization. In addition, I set up the blog, installed the appropriate plugins, and developed the

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The Golfsmith blog was an effort to bring Golfsmith to the content marketing forefront and to direct social traffic towards the website. First of all, I researched and created wireframes of the best option for the blog layout and content organization. In addition, I set up the blog, installed the appropriate plugins, and developed the WordPress template. To complete the project on a rushed timeline, I trained a contractor and coordinated with him on wrapping final stages.

Golfsmith Blog

Screenshots & Wireframe

Blog Home Page on Tablet Blog Post on Mobile UX Wireframe of Blog + Icon Sketches
NOTE ON LIVE EXAMPLES: As of 11/4/16, Golfsmith is no longer conducting business and all associated websites are offline. However, you can check out the Golf Town blog, which I used this template to build.

Result

Within a year of launch, the blog ranked #1 on Golf Assessor’s Top 50 Best Golf Blogs. Furthermore, the blog was awarded #6 in Feedspot’s Top 100 Golf Blogs on the Web.

Credits:

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Golfsmith Fair-Way Promise Page https://samanthasoper.com/portfolio/golfsmith-fair-way/ Fri, 10 Jul 2015 04:06:44 +0000 https://samanthasoper.com/?post_type=jetpack-portfolio&p=128 Guarantees and brand equities play a huge part in gaining customers’ trust. Hence, the Golfsmith Fair-Way promise was created. In an effort to communicate this, the Fair-Way promise needed to live on the website. Since there were 4 tenets, I used the jQuery-UI accordion to hide the details so the customer could focus on the

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Guarantees and brand equities play a huge part in gaining customers’ trust. Hence, the Golfsmith Fair-Way promise was created. In an effort to communicate this, the Fair-Way promise needed to live on the website. Since there were 4 tenets, I used the jQuery-UI accordion to hide the details so the customer could focus on the tenets one-at-a-time. During the time of launch, Golfsmith’s branding relied heavily on golf course motifs, such as scorecards and turf. These themes are present in the landing page design.

View the Golfsmith Fair-Way

NOTE ON LIVE EXAMPLES: As of 11/4/16, Golfsmith is no longer conducting business and all associated websites are offline.
Golfsmith Fair-Way Landing Page

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Hellas Construction Web App https://samanthasoper.com/portfolio/hellas-construction-web-app/ Fri, 24 Jan 2014 22:15:23 +0000 https://samanthasoper.com/?post_type=jetpack-portfolio&p=280 The Hellas Construction web app was a massive undertaking I conquered singlehandedly. First of all, their website hadn’t been updated since 2009 and became a bit of a Frankenstein’s monster situation. Due to several unnecessary pages, the user experience was highly confusing. Adding projects to the site was slow and regional sales managers needed them

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The Hellas Construction web app was a massive undertaking I conquered singlehandedly. First of all, their website hadn’t been updated since 2009 and became a bit of a Frankenstein’s monster situation. Due to several unnecessary pages, the user experience was highly confusing. Adding projects to the site was slow and regional sales managers needed them quickly. Several of the issues are detailed in the In-Depth UX Analysis and Overview below.

Hellas Construction Web App

In-Depth UX Analysis and Overview


Hellas Sales Portal WordPress Plugin

Beta Training Documentation

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